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Refund Agreement
Return policy:
How long can I return the goods?
Returns can be made within 7 days from the date of receiving all goods. Please contact us immediately. Returns will not be accepted 7 days after
the date of receipt of the goods.
Condition:
All items must be unworn, in their original condition, and accompanied by their original packaging and all labels. Any item that appears to have been
installed, used or changed in any way is not eligible for a refund. In most cases, the original shipping fee (if any) is non-refundable.
The following items are non-returnable and non-exchangeable, including flanges, bolts, gaskets, customs clearance products, items marked as
non-returnable and non-exchangeable, and free gifts. If there are any problems with the above projects, please contact our support center first.
The shipping fee is free for each customer's first return (except for the customer's own reasons). Starting from the second return, the return shipping
fee is at your own expense. Please contact our support center for returns.
How to apply for after-sales service?
Send the items you want and the reason for your refund/return to our enterprise email :lg@xblgfm.com or contact our customer service directly.
We will contact you for a solution after receiving your message.
Important Notice:
To return the package, please contact our customer service department to obtain the return address. Please do not send the returned goods to the
sender's address on the package.
Refund:
PayPal account refund: up to 48 hours
Credit card refund: 7 to 14 working days
Wallet refund: up to 24 hours
Refunds for some debit and credit cards cannot be made to the original payment account. In this case, we will ask the customer to provide the PayPa
l account under their name to complete the refund. Thank you for your understanding.
Do you still need any help?
Please contact our support center for further assistance. We will do our best to assist you and reply to all messages within 24 hours.
Hotline
13003106660
Fax
13003106660
Email
lg@xblgfm.com
Address
Headquarters Address: No. 68, Jinhong Road, Yanghang Industrial Park, Shanghai
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